Refund Policy

Last Updated: 20 July 2026

This Refund Policy explains when refunds may be considered for services provided by Digital Maha E Seva Kendra.

1. Nature of Services

We provide facilitation and assistance for government and online services. Charges may include our service/facilitation fee and applicable government fees.

2. Non-Refundable Charges

• Government fees paid to official portals/departments are generally non-refundable.
• Service charges are non-refundable once application processing has started.
• Charges for completed services are non-refundable.

3. Eligible Refund Cases

Refund of our facilitation fee (not government fee) may be considered only in limited cases such as:

• Duplicate payment made by mistake
• Service not initiated due to our operational reasons
• Any other case approved after internal review

4. Non-Eligible Cases

• Rejection of application by government authority due to incorrect/incomplete documents provided by the customer
• Delay caused by government portals, verification, or policy changes
• Change of mind after processing has started

5. Refund Request Process

To request a refund review, contact us within 7 days of payment with payment proof, service details, and reason for request. You can reach us at 9422401631 or digitalmahaesevakendra4@gmail.com.

6. Refund Timeline

If a refund is approved, it will be processed within 7–14 working days through the original payment method or another mutually agreed method.

7. Contact

For refund-related queries, visit our office or contact us using the details above.